SHIPPING

We ship our products worldwide. Please allow extra time for your order to be processed during sale periods and holidays.

How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. You can see the estimated delivery timeframes and costs during the checkout process.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. You can also track your order by logging into your account on our website.

What are the shipping costs?
Shipping costs are calculated at checkout based on your delivery address and the selected shipping method. We occasionally offer free shipping promotions, which will be announced on our website and through our marketing channels.

Do you ship to multiple addresses?
Currently, we can only ship an order to a single address. If you wish to send items to different locations, please place separate orders for each delivery address.

RETURNS & EXCHANGES

We want you to be completely happy with your purchase. If you are not satisfied, you may return your items within a specified period for a refund or exchange, provided they are in their original, unworn condition with all tags attached.

How long do I have to return an item?
You have a specific number of days from the date you receive your order to initiate a return. Please refer to our full Returns Policy on our website for the exact timeframe.

How do I make a return?
To initiate a return, please log into your account on our website and navigate to your order history. Follow the instructions to create a return request. Once approved, you will receive further details on how to proceed.

When will I receive my refund?
Refunds are processed to the original payment method once we have received and inspected the returned item. Please allow time for the refund to appear in your account after the processing is complete.

Do you offer exchanges?
We currently offer refunds rather than direct exchanges. If you wish to exchange an item for a different size or colour, we recommend placing a new order on our website and returning the original item for a refund.

ORDERS & PAYMENT

How can I change or cancel my order?
We process orders very quickly to ensure fast delivery. Therefore, we are unable to make changes or cancellations once an order has been placed. If you need to return an item, please follow our returns process after you receive your order.

What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal.

Is my payment information secure?
Yes, we use secure encryption technology to ensure that your personal and payment information is protected.

I have a discount code. How do I use it?
You can enter your discount code during the checkout process. There will be a field to apply the code before you complete your payment.

PRODUCTS & SIZING

How can I find the right size?
We provide a detailed size guide for each product to help you select the best fit. Please refer to the guide on the product page. If you need further assistance, our customer service team can provide guidance.

How do I care for my ELK product?
Care instructions are provided on the garment’s label. We recommend following these instructions carefully to maintain the quality and longevity of your product.

ACCOUNT

How do I create an account?
You can create an account during the checkout process or by selecting the account option on our website.

I forgot my password. What should I do?
On the login page, click on the “Forgot your password?” link. You will be prompted to enter your email address to receive instructions on how to reset your password.

CONTACT US

For any questions not answered in this Help Centre, please reach out to our friendly customer service team via the contact form on our website. We are here to help and will get back to you as soon as possible.

For more detailed information, please visit our full Terms of Service and Privacy Policy on our website.